Business Interruption Avoided Through Mediation

By Alec Corthay

A French, private hospital faces labour unrest. Critically, the hepicentre of the conflict is located in the hospital’s most profitable unit. The newly appointed COO is pressured to maintain business continuity. He wants to address his staff’s concerns. The situation generates anxiety. How can we ensure business continuity and reduce stress? He turns to management innovation.

Impact : within a month, the conflict is brought to an end, thus avoiding a loss of revenue, and an image risk.

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