Mediation Prevents Program Delays

By Alec Corthay

A marketing agency is in trouble. A conflict prevents the agency from implementing a new program designed to generate new business. The CEO, a former program manager, wants to quicky resolve the conflict. The situation generates anger and confusion. How can we flawlessly implement our new program, without hindrances? He turns to management innovation.

Impact : the conflict is brought to an end, and sales increase.

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